Frequently Asked Questions
1. What areas do you cover?
2. What type of services do you offer?
3. Do you work at weekends and holidays?
4. Do you charge extra if working during the weekends?
5. Are there any taxes on top of the quoted prices (GST, transportation, parking fees etc.)?
6. Are your services guaranteed? Are you insured?
7. Are your cleaner’s police checked and medical checked?
8. Can I request a certain date for the cleaning?
9. Do you have rescheduling or cancellation fees?
10. Do I need to be at my property while the cleaners are there?
11. Do you provide the chemicals and equipment for the cleaning?
1. What areas do you cover?
We cover entire Sydney. As long as you are within city’s borders, you can take advantage of our services.
2. What type of services do you offer?
Our cleaning company provides domestic cleaning services but we can also do certain commercial jobs, such as carpet cleaning.
3. Do you work at weekends and holidays?
Our professional and friendly staff work seven days a week and have a flexible schedule. Although we cannot guarantee that we will be able to provide services on every holiday we usually have teams available and willing to work.
4. Do you charge extra if working during the weekends?
We do not charge extra for weekends. Our hourly rates are fixed, and the price for a non-hourly service would be the same as if you were to book the service mid-week.
5. Are there any taxes on top of the quoted prices (GST, transportation, parking fees etc.)?
There are no additional charges on top of the price you have been quoted unless the property is not as described or you alter the service you wish to be carried out. The offer supplied to you by our helpful customer service assistants is all inclusive of taxes, products, and services, as long as you are able to provide a free parking space for our team, you will not pay anything in addition.
6. Are your services guaranteed? Are you insured?
Yes, all our services come with a guarantee. Please note that any hourly rate service is only guaranteed by the amount of time spent at the property). We are fully insured as well.
7. Are your staff police and medical checked?
Our staff consist of trained and experienced cleaners. Each of them is police checked and vetted and we usually require recommendations from previous employers.
8.Can I request a certain date for the cleaning?
Of course, you can! Just tell us when you would like the cleaning to take place and we will do our best to match those requirements. However we recommend you to book your service at least a week in advance which should guarantee you the most suitable appointment time for you.
9. Can I reschedule or cancel a service?
If you wish to reschedule or cancel your appointment we ask that this is done so at least 48 hours prior to the service being carried out.
10. Do I need to be at my property while the cleaners are there?
You do not have to be at the property. We can arrange a key pick up in advance if you are not able to present when the cleaners arrive. Of course, you are more than welcome to stay at home while the cleaning is taking place if you are available at that time.
11. Do you provide the chemicals and equipment for the cleaning?
Yes, we do provide products and equipment for all of our cleaning services apart from our regular domestic cleaning service where we would require the customer to supply chemicals and equipment, if this is not possible we can supply these at an additional $10 per appointment. We use environmentally friendly products where possible.